Frequently Asked Questions (FAQ's)

Which Operating System will my website be hosted on?

Which Operating System will my website be hosted on?

All our servers use Microsoft Windows 2008 Web Edition.


Can I access my account and website 24 hours a day?

Yes. You will have access to your account and website 24 hours a day, 365 days a year.


What is Virtual/Shared Hosting?

Virtual Hosting or Shared Hosting is where multiple web sites (www.anyname.com) are served off the same physical server. This saves each customer from purchasing their own expensive server, performing the setup and providing the appropriate environment. This is the most common method of hosting sites of small to medium size with light to moderate traffic.


Does WebPromotions Inc. offer a money-back guarantee?

Our Money Back Guarantee

WebPromotions Internet Services Inc. will issue a FULL refund for an account within 15 days of order. You may cancel your account within the first fifteen days if you are not completely satisfied with WebPromotions' level of service and get all of the hosting charges refunded, no questions asked.

We at WebPromotions Internet Services Inc. are confident that our service and dependability will exceed your expectations as a web hosting provider. However, we realize that it takes time to develop this relationship and are willing to prove to our customers our commitment to quality and reliability by offering a no risk 15 day trial period.

To be eligible for your money back, your account must be in good standing with us. This is defined as not violating your contract with WebPromotions Internet Services Inc. and not violating our terms of service.


What is Bandwith?

Bandwidth is the amount of data moved between your site and the browsers of the customer's accessing your site.

Please note, FTP usage (ie. uploading files) are not counted against your bandwidth.


Why doesn't WebPromotions Inc. offer phone support?

We prefer support requests to come through our trouble ticket reporting system or email for a variety of reasons. First, it provides an audit trail of communication so that all the facts can be passed on to whomever may be working your problem.

Second, it allow us to focus on fixing problems instead of answering the phone.


Does WebPromotions donate its services?

We are a very community driven company and as such, we offer donated services and funding to non-for-profit organizations and animal rescue groups.  We treat each request for donations on a case-by-case basis. For more about our community efforts, please see our community & charities page


How long has WebPromotions been in business?

WebPromotions Internet Services Inc. is a privately held company with positive cash flow, headquartered in Toronto, Ontario, Canada.  Our company was established in the year 1999 and became a Canadian incorporated company in the year 2005. For more history about our company, please see our about page.


Do we use VPS or Reseller Accounts to host customer's websites?

Absolutely not; WebPromotions Internet Services doesn't use Virtual Private Servers (VPS) or reseller accounts to host customer's websites. All customer's sites are hosted on our dedicated servers which we have complete "root" access to.


Where are our servers located?

All of our web hosting servers (web, mail and DNS) are located in Canada.  Our company is Canadian; our staff are also located in Canada. For more about our network and servers, please see our network & datacenter page.